Yes, all our products are handmade by skilled Nepalese artisans. We are proud to offer unique products, where each one is characterized by traditional craftsmanship and attention to detail.

Our products are made from 100% natural wool from New Zealand. The wool comes from farms that follow strict guidelines for animal welfare.

As a Fairtrade certified company, we ensure good working conditions, fair wages and sustainable processes for our Nepalese employees. This is a cornerstone of our values and approach.

We work closely with our Nepalese employees to ensure good working conditions, education and sustainable opportunities. We have also supported projects such as health insurance and schooling for employees' children.

Yes! You can explore our felted world and choose your favourites right here in our webshop. You’ll also find Gry & Sif in lovely independent shops in Denmark and around the world.

Visit our Store Locator to find a little piece of our universe near you.

We are always happy to hear from shops that share our love of thoughtful design and handmade details. Visit our Become a Retailer page or get in touch—we’d love to hear about your shop.

Already part of the Gry & Sif family? You can place your orders through our B2B shop.

Changed your mind or spotted something you would like to adjust? Write to hello@gryandsif.com as soon as possible with your order number.

We will do our best to help before your parcel leaves us. If it is already on its way, you can still cancel your purchase under our Shipping and Returns policy.

You can use one discount code per order. Codes cannot be combined with other discounts unless we specifically say otherwise.

You can pay with PayPal, credit and debit cards, Apple Pay and Google Pay where available.

You will see the payment options available for your order at checkout.

Delivery options and charges vary by destination, with free standard delivery available on eligible orders. You will find all the details at checkout.

We send our handmade creations to Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Romania, Spain and Sweden.

We know it is lovely to have something to look forward to. Delivery times vary depending on your destination and the items you order.

You will find delivery information in your order confirmation. If your parcel is taking longer than expected, get in touch with your order number and we will be happy to help.

We can send your parcel to your chosen address. Depending on your destination, delivery to a parcel locker or parcel shop may also be available.

You will find your options at checkout.

Sometimes a piece is not quite the right fit for your home, and that’s okay.

Let us know that you wish to cancel your purchase by email or through our Returns Portal, then send your items to:

Gry & Sif
Rugvænget 10
4100 Ringsted
Denmark

Please include your order number, pack your items carefully and keep proof of postage. You are welcome to use our returns portal and shipping label, but you do not have to.

If you have changed your mind, you cover the return shipping costs.

If something arrived faulty, damaged or incorrect, please contact us first so we can help. We cover the necessary return shipping costs for a valid statutory claim.

You have 30 days after receiving your goods to let us know that you wish to cancel. After notifying us, you have 14 days to send them back.

If your order arrives in separate deliveries, the 30-day period begins when you receive the last item.

You will find the full details in our Shipping and Returns policy.

We want your parcel to bring a smile. If something is not right, write to hello@gryandsif.com with your order number and a short description of the problem. A photo can help us understand what’s happened.

Your statutory rights for faulty or incorrectly supplied goods are separate from our 30-day cancellation period.

We will arrange your refund as soon as possible and no later than 14 days after receiving your cancellation notice.

We may wait until we receive your returned items or proof that you have sent them back, whichever comes first.

Your refund goes back to the payment method you used for your order, unless we expressly agree otherwise with you. There is no refund fee.

If you cancel your entire order, we refund the cost of our least expensive standard delivery option.

If you chose a more expensive delivery option, the additional charge is not refunded.