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Shipping and delivery
Does my delivery cost anything?
For our deliveries, shipping costs are calculated as follows:
- Germany: €3.90 (free shipping from €30.00)
- Austria: €5.90
- Switzerland: €5.90
Where is my package?
We will inform you about the expected delivery time of your order in your order overview and in your order confirmation email.
Please note that these delivery times may vary depending on shipping method and item type.
Where can I have my order delivered to?
- Your desired address
- DHL packing stations
- DHL parcel shops
Returns and refunds
How do I return an item?
Simply send your package back to the following address:
New Ventures GmbH
Reichenberger Strasse 17
95111 Rehau
Does my return cost anything?
The costs of a return are borne by the buyer. To request a returns label, please use our returns portal
How long can I return my goods?
You can send your items back to us within 14 days of the purchase date.
payment
Which payment methods are accepted?
With us you have the following payment options:
- PayPal
- Credit card
- Invoice with Klarna
- Instant bank transfer
When will my return be refunded?
With us you have the following payment options:
- PayPal
- Credit card
- Invoice with Klarna
- Instant bank transfer
How do I receive my refund?
Your return will always be credited according to the payment method you chose when ordering.
Orders
How can I change or cancel my order?
If you would like to make a change or cancellation, please contact us directly, stating your order number: support@filzlig.com
How can I purchase a gift voucher?
You have the option to buy FILZLIG gift vouchers in the amount of €10.00, €25.00, €50.00 and €100.00.
We will send the voucher by email as soon as we have received your payment.
Can discount codes be combined with each other?
No. We cannot combine discounts with one another.