Possibility of reusable shipping packaging - Boomerang

What exactly is Boomerang?

Boomerang offers reusable packaging for online shipping. All you have to do is deposit €3 when making your purchase and the full amount will be refunded after you return it.

How can I select a Boomerang Pack as a shipping option?

After selecting your desired items, simply select the Boomerang Pack as a shipping option in the shopping cart. The deposit will be added automatically and your Boomerang Pack will appear as an item in the shopping cart.

How do I send my return with a Boomerang Pack?

If you don't like the items you ordered, you can simply put them back in the shipping bag and stick the appropriate return label on the Boomerang Pack.

How do I get the deposit on my Boomerang Pack back?

You will receive the deposit deposit easily and automatically back to your selected payment method as soon as the Boomerang Pack has arrived back at us.

I sent my Boomerang Pack back some time ago, but haven't gotten my deposit back yet. What can I do?

Each Boomerang Pack has an ID that is directly assigned to the order. When it is returned, it must be registered and connected again. So it can take a few days before you get your deposit back. If you still haven't received an email after 2 weeks, please contact us.

Shipping and delivery

Does my delivery cost anything?

For our deliveries, shipping costs are calculated as follows:

  • Germany: €3.90 (free shipping from €30.00)
  • Austria: €5.90
  • Switzerland: €5.90

Where is my package?

We will inform you about the expected delivery time of your order in your order overview and in your order confirmation email.

Please note that these delivery times may vary depending on shipping method and item type.

Where can I have my order delivered to?

  • Your desired address
  • DHL packing stations
  • DHL parcel shops

Returns and refunds

How do I return an item?

Simply send your package back to the following address:

New Ventures GmbH

Reichenberger Strasse 17
95111 Rehau

Does my return cost anything?

The costs of a return are borne by the buyer. To request a returns label, please use our returns portal

How long can I return my goods?

You can send your items back to us within 14 days of the purchase date.

payment

Which payment methods are accepted?

With us you have the following payment options:

  • PayPal
  • Credit card
  • Invoice with Klarna

When will my return be refunded?

Your refund will be made within 4 days of receiving your return.

How do I receive my refund?

Your return will always be credited according to the payment method you chose when ordering.

Orders

How can I change or cancel my order?

If you would like to make a change or cancellation, please contact us directly, stating your order number: support@filzlig.com

How can I purchase a gift voucher?

You have the option to buy FILZLIG gift vouchers in the amount of €10.00, €25.00, €50.00 and €100.00.

We will send the voucher by email as soon as we have received your payment.

Can discount codes be combined with each other?

No. We cannot combine discounts with one another.