Shipping and delivery
Does my delivery cost something?
For our deliveries, shipping costs are calculated as follows:
- Germany: 3.90€ (free shipping for orders over 45.00€)
- Austria: 5.90€
- Switzerland: 5.90 CHF
Where is my package?
We will inform you about the expected delivery time of your order in your order overview and in your order confirmation email.
Please note that these delivery times may vary depending on the shipping method and item type.
Where can I have my order delivered?
- Your desired address
- DHL Packstations
- DHL parcel shops
Return and reimbursement
How do I send an article back?
Simply return your package to the following address:
New Ventures GmbH
Reichenberger Straße 17
95111 Rehau
Does my return cost something?
The cost of returning the item is the responsibility of the buyer. To request a return label, please use our Returns portal.
How long can I send my goods back?
You can return your items to us within 14 days of purchase.
Payment
Which payment method are accepted?
With us you have the following payment options:
- PayPal
- credit card
- Invoice with Klarna
When will my return will be refunded?
Your refund will be processed within 4 days of receiving your return.
How do I get my refund?
Your return will always be credited according to the payment method you chose when placing your order.
Orders
How can I change or cancel my order?
For changes or cancellations, please contact us directly, stating your order number: support@filzlig.com
How can I buy a gift voucher?
You have the opportunity FILZLIG gift vouchers in denominations of €10.00, €25.00, €50.00 and €100.00.
We will send the voucher by email as soon as we receive your payment.
Can discount codes be combined?
No. Discounts cannot be combined with one another.